In this demo walkthrough, you’ll learn how to use AI and your Knowledge base to transform your company’s service – helping both your customers and service agents find the right answers to their questions, faster.
About Salesforce Customer Service AI: Improve agent productivity and elevate customer experiences by integrating AI directly into the flow of work. Our AI solutions, protected by the Einstein Trust Layer, offer conversational, predictive, and generative capabilities to provide relevant answers and create seamless interactions. With Einstein Copilot — your AI assistant for CRM, you can empower service agents to deliver personalized service and reach resolutions faster than ever. Einstein 1 Service Cloud has everything you need to scale now and drive immediate value. Ready to incorporate AI into your customer service?
Learn more: https://sforce.co/3AgCsSb
More Service AI Use Cases: https://youtu.be/gHipKikHlXg
Learn more about Data Cloud: https://youtu.be/89_srdV0pwo
Learn about AI for CRM: https://youtu.be/gyntqFsmsTM
What is Einstein 1: https://youtu.be/ZU4o1yCTFKw
00:00 - Customers want convenience
00:31 - Benefits of using Salesforce AI for customer service
01:00 - What is a Knowledge Base?
01:14 - Benefits of using AI in your Knowledge Base
02:04 - Self-service & Salesforce AI demo
02:54 - Service agent & Salesforce AI demo
06:37 - Service leader & Salesforce AI demo
Sources:
Customer Want Convenience: CMSWire 2024
Simplyhealth Accelerates Healthcare Accessibility with Salesforce AI: https://www.salesforce.com/news/stories/simplyhealth-ai-data/
#Salesforce #AI
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About Salesforce:
Salesforce is the #1 AI CRM, helping companies connect with customers in a whole new way. Our product portfolio, Einstein 1, brings #1 CRM apps together with trusted AI and data on one integrated platform so companies can grow relationships, productivity, and their bottom line – all at the same time in our new era of artificial intelligence.
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