OmniChannel In Salesforce with Examples - 2020

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In this video, we will go through.
1. What is OmniChannel
2. How omnichannel helpful in cases/lead/custom object assignment to agents.
3. Difference between Omnichannel and without Omnichannel with scenario.
4. Types of Routing in Omnichannel.
5. How to configure Omnichannel.
6. Omnisupervisor

Live Web Chat: https://youtu.be/J5-zEf9MPvc
Case Management: https://youtu.be/U9pGGgcACeA

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